I had such a nightmare with the renew Perfect color. I bought a box at my local spar , excited to try it out and to get the vibrant red color as advertised on the box. I put the pre lightning treatment on my hair , it striped the color from my hair , leaving it in different shades of orange, white and yellow. After that i put on the color it was a beautiful red, that washed out within the next 2 days , after 2 weeks left me walking around with yellow hair broken and damaged hair. Costing my hundreds of Rands to get my hair fixed by my local hairdresser . She also said that no color she put on will stay in my hair due to the Renew pre lightning treatment that I put on, it causes all color to wash out, because it strips your hair of all the color molecules leaving nothing for color to cling to. I sent a complaint, and the reply was that my hair was not the right color to start with , it is only for blondes and brunettes. But what about the damage and why does not only my hair color wash out ??